Brand protection, Digital IDs, and post-sale services
Fraud prevention and verified listings
AI augmentation and digital certificates
Underwriting and claims automation
Asset-backed lending infrastructure
How a major luxury retailer transformed customer relationships through Digital ID-powered post-purchase services.
+40%
Post-sale engagement
A leading global luxury retailer with 200+ locations faced a common industry challenge: customer relationships ended at the point of sale, with no visibility into product lifecycle or opportunities for continued engagement.
Key Pain Points
Vaultik deployed Digital ID infrastructure across the retailer's product lines, creating persistent digital records that enabled new customer touchpoints throughout the ownership lifecycle.
20 weeks phased rollout
Initial deployment on handbags and small leather goods
6 weeksPOS and CRM integration, staff training
6 weeksPublic launch with customer education campaign
4 weeksExpansion to all product categories
4 weeksThe Digital ID program transformed the retailer's relationship with customers, unlocking new revenue streams while strengthening brand loyalty.
+40%
Post-sale engagement
Customer interactions increased dramatically after purchase
$2.3M
New service revenue
First-year revenue from repair, care, and resale services
68%
Resale capture rate
Percentage of secondary transactions through brand-operated channels
92%
Customer satisfaction
NPS scores for Digital ID-enabled services
"We've gone from losing customers at checkout to building relationships that last the lifetime of the product. Digital IDs changed our entire business model."
Chief Digital Officer
Global Luxury Retailer
Explore Solutions
See how we serve retailHow the UK's largest assay office partnered with Vaultik to launch fully digital, blockchain-backed valuation certificates—expanding beyond jewellery into luxury fashion.
How Acrisure became the first insurer globally to underwrite policies directly from AI-generated Digital IDs for jewelry and watches.
Talk to our team about how Vaultik can transform your operations.
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